Return Authority

How does this process work?

Step 1 – Prepare the device by packaging it securely with bubble wrap and placing it within a strong satchel or box.

Step 2 – Complete the Return Authority form below and we will organise the return on your behalf.

Step 3 – You will be contacted (via phone or email) by a TeleResult representative who will arrange a convenient pickup date and time with you.


I have misplaced the box of my old device, is that okay?

That is perfectly alright. Simply return the device and its charger to us.

Am I required to be present for the pickup?

Either leave the device with your reception at work or make sure to be present during the designated hours if it is a pickup from a residential address.

Do I need to print and attach anything to my return satchel?

Yes, you will need to print and attach the label TeleResult provided to the packed satchel or box.

How do I find the IMEI number for my old device?

To locate your IMEI number from your device, follow these simple steps:

  1. Press * # 0 6 # on your keypad,
  2. Press ‘Call’ or ‘Send’ as if making a call
  3. Your IMEI number will be retrieved and displayed on your screen