Return Authority

How does this process work?

Step 1 – Place your old device, box and charger into the Return Satchel we sent you with your new device

Step 2 – Complete the Return Authority form below and we will organise the return on your behalf

Step 3 – You will be contacted (via phone) by an Australia Post representative who will arrange a convenient pickup date and time with you.


I have misplaced the box of my old device, is that okay?

That is perfectly alright. Simply return the device and its charger to us.

Am I required to be present for the pickup?

You are not required to be present for the pickup. Simply leave the device with your reception

Do I need to print and attach anything to my return satchel?

We know your busy and to keep things simple, you don’t have to print or attach anything to your return satchel. The courier that picks up your parcel will attach a label to it and return it safely to us.

How do I find the IMEI number for my old device?

To locate your IMEI number from your device, follow these simple steps:

  1. Press * # 0 6 # on your keypad,
  2. Press ‘Call’ or ‘Send’ as if making a call
  3. Your IMEI number will be retrieved and displayed on your screen