How does this process work?
Step 1 – Prepare the device by packaging it securely with bubble wrap and placing it within a strong satchel or box.
Step 2 – Complete the Return Authority form below and we will organise the return on your behalf.
Step 3 – You will be contacted (via phone or email) by a TeleResult representative who will arrange a convenient pickup date and time with you.
I have misplaced the box of my old device, is that okay?
That is perfectly alright. Simply return the device and its charger to us.
Am I required to be present for the pickup?
Either leave the device with your reception at work or make sure to be present during the designated hours if it is a pickup from a residential address.
Do I need to print and attach anything to my return satchel?
Yes, you will need to print and attach the label TeleResult provided to the packed satchel or box.
How do I find the IMEI number for my old device?
To locate your IMEI number from your device, follow these simple steps:
- Press * # 0 6 # on your keypad,
- Press ‘Call’ or ‘Send’ as if making a call
- Your IMEI number will be retrieved and displayed on your screen