Want to reduce your telecommunications costs?
You’re in the right place…
Telecoms Expense Management (TEM) is about extracting and delivering value, its not about putting your bills in a different format for you to view. Most TEM providers make you do all the work and blame you when the results don’t materialise.
As a specialist independent provider, we are not beholding to any Carrier and make recommendations for your benefit, not the Carriers. We work for you and act on your behalf to achieve the best outcomes possible across all telecoms service towers (Fixed Voice, Fixed Data, Mobile Voice and Mobile Data).
Our TEM System and processes are called TeleControl.
TeleControl Benefits
If there is an error, we will find it, and fix it
Automated tools interrogate your bills for any issues, our analysts’ also review bills for the latest “known” issues as well as investigate all exception reports our systems identify. We lodge disputes and credit requests on your and track these through to resolution.
24 x 7 access to your information
Access your information securely from anywhere, at any time via our secure cloud based systems. Full role based login are provided for unlimited number of users. If required, every use can login to view their own service(s) to view and/or allocate usage.
Cost Centre reporting the way you need it
Most TEM providers force you to make changes to cost centres fit their structure, not us, we have full flexibility to support your specific cost centre structure the way you need it. Full visibility of all costs and detailed reports than can be distributed to any level of your organisation as well as full cost centre history tracking and files that can be uploaded to General Ledger to distribute costs any way you need.
You are the master of your information
Carrier based systems only show you their bills, in the way they want you to see them. When you change Carriers, you lose access to those systems and all your billing and service history. We provide you with a single view of all your Carriers and Services as well as full history (no matter how many different Carriers and accounts a service has been attached to). All your information in a single repository regardless of the mix of carriers you use today or tomorrow.
Our proactive processes that look forward, not just back
Most TEM providers only look backwards, whilst we also look backward in reviewing bills for errors. We also look forward in relation to expenditure and trends to proactively make recommendations to avoid costs and optimise expenditure.
Management is our core business
We don’t develop software and throw it over the wall for you to try to use to extract value through your existing staff. We reduce the workload on client resources, utilising our expertise and tools, we track all changes in your telecoms services so we know when services should start or stop billing, this is what a fully managed service should be like.
TeleControl Features
Single Source of Truth
Bill Validation & Dispute Management
Dashboards & Trends
Analytics & Reporting
Support Services
Service & Cost Optimisation
Any Bill, Any Carrier
Asset Management
Data Enrichment
All information in a single database from every carrier, account and service across your organisation, all kept up to date by our Service Support Team, including loading of all bills monthly.
We don’t just identify any billing issues through our automated validation tools, we take these forward for you directly to your service provider and lodge disputes or credit requests. We don’t stop there; we track and report until resolution. Our record in recovery your money from telco’s is second to none.
We have designed dashboards to show you the relevant trends and issues in an easy to understand way. We show 12 month trends and also save up to 5 years of billing data (which is active in the system at any time), allowing us to run very detailed trend reports at any time.
We literally have 100’s of reports that can be accessed at any time by authorised users, with every search capable to be exported to excel. We also have many pre-programmed reports and can add specialised custom reports as required. We also undertake detailed analytics and provide these in our monthly executive level reporting.
We will allocate a Client Manager to your account also provide direct access to our Service Support Team via a 1300 number, email, Service Desk Portal or live chat.
Our tools and processes are designed to ensure your monthly telecoms costs are as low as possible through identifying and optimizing the plans services are on and proactive recommendations to help reduce ongoing costs.
We have bill importers for all major carriers in Australia so we can import your bills (and back bills if available) quickly so your system is up and going as quickly as possible.
Assets are not static and can change over time. We track all asset movements on your services including retired assets and assets in for repair as well as provide full history of the services and asset was attached to and the assets attached to a service.
Any additional information that will enrich the data held in our systems can be imported or added through the Admin Portal. We can import order and cancellation information, MDM status and even things like Data Network status.
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ENTERPRISE MOBILITY MANAGEMENT
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Imagine all you mobile services/devices managed to SLAs, allowing you to concentrate on your core business.
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MOBILE SECURITY
Fully secured mobile devices for no additional cost?
Mobile security wherever your teams need to access it – at the office, on the road or from their home office.
Telecoms Expense Management (TEM) is about extracting and delivering value, its not about putting your bills in a different format for you to view. Most TEM providers make you do all the work and blame you when the results don’t materialise.
As a specialist independent provider, we are not beholding to any Carrier and make recommendations for your benefit, not the Carriers. We work for you and act on your behalf to achieve the best outcomes possible across all telecoms service towers (Fixed Voice, Fixed Data, Mobile Voice and Mobile Data). Our TEM System and processes are called TeleControl.Enterprise Mobility Management (EMM) is about delivering a full end to end service for all mobile devices and end users across your organisation. This includes all aspects of the lifecycle including procurement and retirement and everything in between.
It is important that you engage with a service provider who not only has the experience to provide all the necessary services, but one that strives to actively reduce your overall costs as well as provide a true fixed price regime, including MDM setup and integration and can deliver to strict SLAs. Our Enterprise Mobility Management Service is called TeleMobile.Mobile security is about ensuring that your company data is secure wherever your teams need to access it - at the office, on the road or from their home office.
As Mobile devices are now the primary target for phishing and other attacks, your organisation needs to take a proactive stance to protecting mobile devices and the content contained on them.
Our Mobile Security solution is called TeleSecure.