All information in a single database from every carrier, account and service across your organisation, all kept up to date by our Service Support Team, including loading of all bills monthly.
We don’t just identify any billing issues through our automated validation tools, we take these forward for you directly to your service provider and lodge disputes or credit requests. We don’t stop there; we track and report until resolution. Our record in recovery your money from telco’s is second to none.
We have designed dashboards to show you the relevant trends and issues in an easy to understand way. We show 12 month trends and also save up to 5 years of billing data (which is active in the system at any time), allowing us to run very detailed trend reports at any time.
We literally have 100’s of reports that can be accessed at any time by authorised users, with every search capable to be exported to excel. We also have many pre-programmed reports and can add specialised custom reports as required. We also undertake detailed analytics and provide these in our monthly executive level reporting.
We will allocate a Client Manager to your account also provide direct access to our Service Support Team via a 1300 number, email, Service Desk Portal or live chat.
Our tools and processes are designed to ensure your monthly telecoms costs are as low as possible through identifying and optimizing the plans services are on and proactive recommendations to help reduce ongoing costs.
We have bill importers for all major carriers in Australia so we can import your bills (and back bills if available) quickly so your system is up and going as quickly as possible.
Assets are not static and can change over time. We track all asset movements on your services including retired assets and assets in for repair as well as provide full history of the services and asset was attached to and the assets attached to a service.
Any additional information that will enrich the data held in our systems can be imported or added through the Admin Portal. We can import order and cancellation information, MDM status and even things like Data Network status.