Are your mobile devices procured and fully managed to SLAs?
Enterprise Mobility Management (EMM) is about delivering a full end to end service for all mobile devices and end users across your organisation. This includes all aspects of the lifecycle including procurement and retirement and everything in between.
It is important that you engage with a service provider who not only has the experience to provide all the necessary services, but one that strives to actively reduce your overall costs as well as provide a true fixed price regime, including MDM setup and integration and can deliver to strict SLAs.
Our Enterprise Mobility Management Service is called TeleMobile.
TeleMobile Benefits
We do all the heavy lifting
It is important for you to note that we offer a true end to end fully managed service to you. Our service is designed to reduce the workload on client resources, provide access to specialised expertise and additional resources as well as deliver the best outcomes possible for your end users.
We actively work to lower your costs
At the end of the day we are all judged on the value we deliver, that is why we actively work with you to reduce your costs so that you extract maximum value from your annual investment in providing Mobile Services and Devices to your end users.
Expertise on tap
We have all the expertise and specialist resources you need in our team, so you don’t need to have these in your team. This allows us to deliver support quickly and directly without needing to rely on subcontractors or third parties. This includes services to provide full integration with all relevant aspects of your Microsoft environment as well as setup of Intune and monthly analytics by our experts.
Everything is included
You won’t find any asterisk in our pricing or service delivery. Unlike other service providers who continually find ways to charge you for things you thought were included, our pricing is fixed and fully transparent. If we include professional services to do a job, that’s what we do. Whatever we say we include, its included. We also won’t be charging you for minor changes, as we know things can change and make allowances for that.
Processes & Procedures aligned with your business
During implementation we will provide you a draft of our detailed Processes & Procedures and work with you to align these with how you want to do business, so we don’t force you to unnecessarily change the way you operate, we work with you to deliver quality service to your end users. Once established, a single process will be in place regardless of the mix of carriers, devices or other suppliers you use today or tomorrow.
SLA driven service delivery
If you currently undertake these tasks internally; it will generally be without any visibility of the service levels being provided to your end users. If you currently utilise a carrier recommended dealer, you will find their focus is on gaining more revenue, rather than delivering quality service to defined SLAs. Our service is different, we work for you to ensure your end users are getting the best level of service and we gladly report our SLA performance, over a wide range of metrics, to you each month.
TeleMobile Features
Order Anything from Any Provider, Anytime
Mobile Fleet Management
Mobile Device Management
Mobile Application Management
Support Services
System Integration
Reporting and Cost Optimisation
Workflow, Approvals and Tracking
Mobile Security Management
We will provide a full mobility procurement system for your organisation which are designed to make things easy and reduce internal support requirements. We work with any Carrier/Service Provider or even a mix of Carriers/Service Providers. customised catalogues of available products and services allow you to order from any of your providers at any time.
Managing large mobile fleets are complex and time consuming. Our comprehensive service includes everything related to managing your mobile fleet including Procurement, Pre-Staging Services, Advanced Stock & Asset Management Services, Repairs and Warranty Claim Services as well as Features & Barring, International Roaming, Service (SIM) Activation, PIN/PUK Code, Repairs & Warranty, SIM Re-burn, Temporary Suspension and Transfer of Ownership.
We don’t provide MDM software; we provide resources and services to deliver to our clients a fully managed Mobile Device Management (MDM) environment using Microsoft Intune. This allows clients who already have access to Microsoft Intune licenses to get a fully managed service for the price other providers change just for the licence fee. Our service also works for BYO environment and mixed Corporate/BYO environments.
Delivering to users custom developed aps can be difficult and time consuming, especially dealing with third party developers. We offer 2 levels of MAM (Basic and Advanced) allowing you to choose the level of engagement you want us to have in delivering custom apps to your end users. The service includes deployment, configuration and reporting for the management of custom mobile aps (Note: Native apps from App Stores don’t require MAM).
We will allocate a Client Manager to your account also provide direct access to our Service Support Team via a 1300 number, email, Service Desk Portal or live chat. If you want us to be a resolver group on your internal IVR, no problems, if you want your end users to contact us directly, no problems. Our support services are designed to actually deliver support.
Our systems by themselves are powerful, when integrated with your systems the maximum value can be delivered. During the implementation phase we will work with you to work out the level of integration possible and make it happen.
We undertake details monthly reporting, this includes not only our SLA performance, but also recommendations on how to reduce costs based on our advanced analytics and usage modelling.
You get full visibility of the status of any order or change request and if your internal systems don’t provide approval workflow, we will provide that for you from our systems. The status and tracking of any shipments is provided in our system and in information sent directly to the end user. If a shipment is lost, don’t worry we will track it down with the courier and if they have lost it, we will provide a replacement at no cost to you.
It has never been more important to secure your end users mobile devices. We offer as an optional additional service Mobile Security Management. For this service we use best of breed technology from a market leading organisation, overlayed with our comprehensive management services. Real Time Threat Detection and Prevention, Compliance and Reporting as well as Inappropriate and Undesirable behaviour blocking are just some of the features of the service as is data cost management.
E-BOOK
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TELECOMS EXPENSE MANAGEMENT
Spending too much on Telecoms?
Don't have an independent expert assisting you? Chances are very high you have billing errors or unrealised credits.
E-BOOK
Are Your Mobile Devices Secured?
And is it possible to fully secure all devices in your mobile fleet for no additional cost?
ENTERPRISE MOBILITY MANAGEMENT
Mobile devices fully managed to SLAs?
Imagine all you mobile services/devices managed to SLAs, allowing you to concentrate on your core business.
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MOBILE SECURITY
Fully secured mobile devices for no additional cost?
Mobile security wherever your teams need to access it – at the office, on the road or from their home office.
Telecoms Expense Management (TEM) is about extracting and delivering value, its not about putting your bills in a different format for you to view. Most TEM providers make you do all the work and blame you when the results don’t materialise.
As a specialist independent provider, we are not beholding to any Carrier and make recommendations for your benefit, not the Carriers. We work for you and act on your behalf to achieve the best outcomes possible across all telecoms service towers (Fixed Voice, Fixed Data, Mobile Voice and Mobile Data). Our TEM System and processes are called TeleControl.Enterprise Mobility Management (EMM) is about delivering a full end to end service for all mobile devices and end users across your organisation. This includes all aspects of the lifecycle including procurement and retirement and everything in between.
It is important that you engage with a service provider who not only has the experience to provide all the necessary services, but one that strives to actively reduce your overall costs as well as provide a true fixed price regime, including MDM setup and integration and can deliver to strict SLAs. Our Enterprise Mobility Management Service is called TeleMobile.Mobile security is about ensuring that your company data is secure wherever your teams need to access it - at the office, on the road or from their home office.
As Mobile devices are now the primary target for phishing and other attacks, your organisation needs to take a proactive stance to protecting mobile devices and the content contained on them.
Our Mobile Security solution is called TeleSecure.